Do you have analytical skills, strategic thinking, and relationship-building abilities ? CPMs combine strategic client management with business development to guide the implementation of customer data infrastructure for three primary business cases:
- Personalizing Customer Experiences – Driving Better Performance
- Reporting & Analytics
- Creating new first party data driven products
Operational Accountabilities
The Client Partner Manager is responsible for ensuring our clients realize the maximum value from their first-party data, data infrastructure and marketing technology investments, and Leverage Lab products and services. This role has particular focus on guiding the implementation of customer data infrastructure for 3 primary business cases:
- Personalizing Customer Experiences – Driving Better Performance
- Reporting & Analytics
- Creating new first party data driven products
You will work closely with clients to understand their objectives, develop tailored strategies, and deliver exceptional results that drive business growth and ROI. This role requires a combination of analytical skills, strategic thinking, and client management abilities.
Key Responsibilities:
- Client Relationship Management
- Lead overall relationship with assigned clients, which includes supporting on-boarding, implementation, training, and increasing adoption and utilization of first party data in activation
- Proactively engage with clients to understand their business needs, challenges, and goals, and identify opportunities for value-added solutions.
- Serve as the primary point of contact for client inquiries, escalations, and strategic discussions, ensuring prompt and effective resolution of issues.
- Manage the delivery of contracted services cross-functionally with internal teams, including leading digital marketing campaign management, managing and QAing dashboard reporting, driving audience segment creation
- Manage renewals and upsell opportunities; support sales and client partners
- Performance Monitoring and Reporting
- Establish key performance indicators (KPIs) and metrics to measure client satisfaction, retention, and expansion.
- Maintain customer success metrics and share the value of our products and services to our clients
- Monitor client health and engagement levels, proactively identifying areas of improvement and opportunities for intervention.
- Prepare regular performance reports and presentations for senior leadership, highlighting client success stories, challenges, and strategic recommendations.
- Leadership & Management
- Foster a collaborative and positive team culture focused on delivering exceptional service and value to clients.
- Collaborate with activation specialists and campaign managers, providing guidance, support, and mentorship to ensure the team’s success.
- Work closely with other departments such as sales, product development, implementation and other client partners to ensure a coordinated approach to client success.
Education: Higher education – diploma in communication, marketing, or similar field.
Required Experience:
- A minimum of 5 years experience in saas client success, digital marketing operations, or program management related industry experiences.
- Demonstrated track record of client relationship development and service
- Proven experience coordinating work cross-functionally within an organization
- Media and/or eCommerce industry experience a plus
- Prior experience working with Customer Data Platforms a plus
Required Skills:
- Excellent written and verbal communication skills
- Must be customer-focused. Helpful, organized, insightful, and solution-oriented.
- Strong relationship management, organizational and project management skills
- Strong interpersonal communication skills
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches
- Technical aptitude
- Company sponsored health insurance
- Paid time off
- 401(K) with match
- Reward program
- Semi-yearly bonus
